Privacy Policy

INNER MD PRIVACY POLICY

InnerMD is healthcare innovation company dedicated to providing personalized, data-driven medical solutions. We specialize in comprehensive health assessments, diagnostic testing, and evidence-based treatment plans designed to support long-term wellness. By integrating cutting-edge medical technology with a patient-first approach, Inner, MD empowers individuals to take control of their health with precision, care, and scientific expertise.

We are committed to ethical and sound privacy practices that accord with applicable privacy laws and privacy best practices. 

This policy explains how InnerMD collects, uses, and discloses your personal information when you access and use our website https://innermd.ca/ (our "Website") and when you receive our services, including but not limited to health consultations, assessments, testing, treatments, and other related services (our "Services").

By using our Website or Services, or otherwise interacting with us, you acknowledge this Privacy Policy applies to you. We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you. 

Collection and Use of Personal Information

In this Privacy Policy, “personal information” means any information about an identifiable individual, or any information that when combined with other, readily available information, may be used to identify an individual, including health information. Below we describe the kinds of personal information collected by InnerMD, as well as the purposes for which we use it. 

What Information We Collect and Use 

When you visit or interact with our Website or receive our Services, we gather and use several types of information about you, including:

• Personal information, that we can reasonably use to directly or indirectly identify you,.  We may collect the following personal information from you:
  • Contact Information: Name, email address, phone number, and postal address.
  • Health Information: Medical history, current health status, and other health-related information you provide, as well as information about your lifestyle, such as your smoking, recreational drug use, dietary habits, exercise routines, sleep patterns, and whether you have any children and their ages.
  • Payment Information: Credit card number, billing address, and other payment-related information.
  • Demographic Information: Age, gender, and preferences.
• Technical information, including browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our website, and usage details.
• Non-personal details about your website interactions, including the full URLs, clickstream to, through and from our Website (including date and time), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.

How We Use Your Personal Information

Your personal information will be used only for the purposes identified in this Policy or identified at or before the time the information is collected, or as required by law.

More specifically, we use the information we collect through our Website and through the provision of our Services for a variety of purposes, including:

• to provide you with our Services; 
• to bill you for the Services you receive and to process your payments and updates; 
• to provide you with access to our Website;
• to provide you with information you request from us relating to our Services; 
• to send you emails, newsletters and updates;
• to follow up on your comments and suggestions;
• to fulfil the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it;
• to carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements;
• to notify you about changes to our Website or any programs or services we offer or provide through it;
• to improve our Website, programs or services;
• to manage and develop our program systems and operations; and
• to monitor and conduct an analysis of our website traffic and usage patterns. 

How We Collect Information About You

We use different methods to collect your information, including through:

• Direct interactions with you when you provide it to us, for example, by filling in forms or corresponding with us by phone, email, or otherwise.
• Automated technologies or interactions, as you navigate through our Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.

Information Automatically Collected

When you visit the Website or interact with emails that we send to you, we automatically collect certain information from you that may include personal information, including your internet protocol address (“IP address”), browser type, operating system, device identifier, device model, software version, or mobile or ISP carrier information. We and our third-party partners use cookies and other technologies to collect information about your visit to the Website, such as the date and time of your visit, the information you searched to find the Website, your activity on the Website, and your clicks on our ads. “Cookies” are small files which may be stored on your computer during your use of the Website and contain data about your use of the Website. We use session cookies (which expire when you close your browser) and persistent cookies (which stay on your computer until you delete them or after a specified expiry date) to understand more about your activity on the Website.

Your Choices Regarding Email Communication

InnerMD will only send you electronic communications with your consent, and in accordance with Canada’s Anti Spam Legislation (“CASL”). You may unsubscribe from receiving these email communications from InnerMD at any time by clicking the “unsubscribe” link provided in those emails. If you unsubscribe, we may still send you non-promotional emails in certain circumstances, including emails regarding your account or any Services you’re received from us. If you wish to no longer receive hard copy communications, please contact us directly. 

Sharing Personal Information

We share personal information in the following circumstances or as otherwise described in this Privacy Policy:

• InnerMD may disclose your personal information to our current and future subsidiaries or affiliates.
• We may share information with vendors, service providers and consultants that need access to personal information to provide services on InnerMD’s behalf, who assist us in operating our website, conducting our business, processing payments or providing services to you, under the condition that these parties agree to keep this information confidential.. 
• We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
• We may share personal information if we believe that your actions are inconsistent with our patient agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights and/ or safety of InnerMD patients, the public, or others.
• We share personal information with our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
• We may share personal information in connection with, or during negotiations concerning, any merger, financing, or acquisition of all or a portion of our organization by another entity.
• We share personal information with your consent or at your direction.

Third party websites

Visitors to our Website may find content on our Website that links to the sites and services of our partners, suppliers, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Website. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on such websites is subject to that website’s own terms and policies.

There are links on the InnerMD Website to other sites outside of our service. These are provided solely for your convenience. The operation and content of such third party websites is beyond our control, and we do not endorse in any manner or accept any liability for the content or other materials that may be contained on, or sold through, such websites.

Consent

By submitting personal information to InnerMD, such as when you email us, you consent to the collection use, and disclosure of your personal information in accordance with this Privacy Policy and as permitted or required by law. 

You may withdraw your consent at any time to the collection, use, or disclosure of your personal information by contacting InnerMD at the address provided below. If you withdraw your consent (or if you decide not to provide certain personal information), you acknowledge that InnerMD may not be able to provide you, or continue to provide you, with certain services or information which may be of value to you.

Accessing and Correcting Your Personal Information

InnerMD will take reasonable steps to ensure the personal information we hold is accurate, complete and up-to-date. Upon your written request, and subject to certain exceptions provided by law, InnerMD will inform you of the existence, use, and disclosure of your personal information and give you access to that information. InnerMD may charge a minimal fee for providing such access to you. 

If you believe that the personal information that InnerMD holds about you is not accurate or complete, you may write to us at the address provided below. If you are able to establish that the information is not accurate or complete, InnerMD will take reasonable steps to delete and/or correct the information so that it is accurate, complete and up-to-date. In order to facilitate a request to correct or update information, InnerMD may ask you to provide additional information to confirm your identity. Any such information will only be used for the purpose of confirming your identity and will not be retained by InnerMD.

Security and Protection of Your Information

The security of your personal information is very important to us. InnerMD will take all reasonable steps, including physical, electronic, and administrative measures, to ensure your personal information is secured against accidental loss and from unauthorized access, use, alteration, and disclosure. 

Unfortunately, the transmission of information over the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to us over the Internet. Any transmission of personal information is at your own risk.

Retention of Your Information

Except as otherwise permitted or required by applicable law or regulation, InnerMD will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you or identify you. We reserve the right to use such anonymous data for any legitimate business purpose without further notice to you or your consent. 

Revisions to this Privacy Policy 

InnerMD may change this Privacy Policy from time to time. We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

Contact Us

Questions or comments about this Privacy Policy should be sent to InnerMD or directed to the 

InnerMD Privacy Compliance Officer at: 

InnerMD Privacy Compliance Officer

PO Box 155, Port Williams, NS, B0P 1T0 

bioidenticalns@gmail.com

Last updated: March 6, 2025